If we test your Ethernet jack and are able to pull an IP address (or if your device is able to pull an IP address), that is the extent of our support. In addition, we will ensure that the Ethernet connections in your apartments are working correctly, but we cannot guarantee how your various endpoint devices (such as computers, smart devices, gaming consoles, printers, and routers) will work on our network. We will do our best to ensure that the wired network in these campus communities are operational and functioning normally. We are more than happy to help you register all of your devices to connect them to the network however, offering technical support on consumer electronic devices & computers is outside of the OIT Help Desk's scope of support.
That process takes time and money to implement.
Thank you for your cooperation.įinally, it's worth mentioning that if the access points in your department/school are regularly at capacity, it'll be up to your local CSCs to open an SRF and request an estimate to add more access points in your area. your building name or number (or approximate location)įailure to provide this may result in delays in service.When opening a ticket, please provide the following: If that is not an option, you can open a ticket and our Telecom Field Techs can check the access points in your area to see if they're functioning properly. The simplest thing to do is to change locations (moving about 50-100 feet) to see if your network connection improves. Visit our network locations page to see if there's a stable wi-fi connection in your location. Also, keep in mind that while wi-fi can be found across a large swath of campus, the wi-fi is not ubiquitous across campus. Unfortunately, network speeds can vary considerably across campus depending on your location, the time of day, the number of users in the same area hitting the same wireless access points, structural interference, and so on. If the issue appears to be with the jack itself, we can open a ticket with our telecom field techs to come out and service the jack. If it is active, we can offer basic troubleshooting. If it's not active, you'll need to fill out an SRF (Service Request Form). a contact number where you can be reached.
In order to help you, please provide the following: If they're unavailable, we can offer basic support such as finding out if the jack is active by searching the JPL (Jack, Port, Location) database. It's important to keep them in the loop because they will be responsible for supporting that device.
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